Enterprise AI. Proven in practice. Built to scale.

Contact centre operations

Mogassam

Voice agent for inbound call handling

In production · published outcomes

VoiceINS workspace overview — call volume, containment, CSAT and the live floor.

ChallengeInbound call volume meant routine enquiries occupied agents who were needed for the calls that genuinely required a person.

86.7%

Calls contained

Outcomes as reported by Epsilon delivery teams

Solution & technology

SolutionA voice agent answers, understands the caller in their own dialect, and resolves the enquiry end to end — escalating to a person with the transcript attached, so the caller never repeats themselves. This engagement is the lineage VoiceINS was built from.

Dialect-aware ASR · Intent resolution · Text-to-speech · Telephony & CRM integration

Explore VoiceINS

Document intelligence

Confidential client · Government

Enterprise knowledge assistant

Source-grounded enterprise knowledge assistant — product demonstration with sample data.

ChallengeResearch across disconnected departments was slow.

−80%

Research & retrieval time

Outcomes as reported by Epsilon delivery teams

Solution & technology

SolutionMultilingual, source-grounded answers across enterprise documents.

RAG · OCR · Semantic search · Secure enterprise APIs

Explore RagINS

More Analytics Use Cases

Explore 6 additional documented projects and outcomes.

Digital dentistry

Zylo3D

Dental printer predictive maintenance

ZyloDent predictive-maintenance dashboard.

ChallengeUnpredictable equipment failures drove downtime and pushed up production and maintenance costs.

−35%

Equipment downtime

+40%

Maintenance efficiency

−30%

Operational cost

Outcomes as reported by Epsilon delivery teams

Solution & technology

SolutionPredictive maintenance that forecasts issues, interprets technician feedback and delivers step-by-step repair procedures from digitized equipment manuals.

RAG (BM25 + GPT-4) · BERT / RoBERTa · Digitized equipment manuals

Explore ManufactINS

Claims intelligence

Confidential client · Government & insurance

Accident assessment

AI accident-assessment console with human-supervised review. Representative interface with sample data — not the actual production platform, which is confidential.

ChallengeManual accident investigation and inconsistent reporting delayed claims.

−70%

Manual investigation time

Outcomes as reported by Epsilon delivery teams

Solution & technology

SolutionImage-based damage assessment and structured reports support qualified human review.

Computer vision · Damage assessment · Human-reviewed decision support

Explore RiskINS

Data infrastructure

AIT

Real-time data & ML

AIT industrial delivery control tower.

ChallengeLegacy infrastructure limited real-time insight.

−70%

Query latency

+50%

Analytics accuracy

+40%

Customer-behavior prediction

Outcomes as reported by Epsilon delivery teams

Solution & technology

SolutionA streaming warehouse and ML platform for faster, more accurate decisions.

SQL Server → BigQuery · Kafka CDC · Kubernetes · Vertex AI

Public safety

Confidential client · Public safety

DeepSight video intelligence

DeepSight live surveillance overview. Representative interface with sample data — not the actual production platform, which is confidential.

ChallengeManual CCTV review delayed investigation.

−90%

Manual review labor

Outcomes as reported by Epsilon delivery teams

Solution & technology

SolutionSearchable video metadata, object detection and anomaly alerts.

YOLO · Object detection · VMS integration

Retail & customer experience

NUT Botanicals

Recommendations & multilingual sentiment

NUT Botanicals multilingual sentiment intelligence.

ChallengeGeneric recommendations limited engagement, and customer feedback was scattered across reviews, social media and surveys.

+25%

Average order value

+40%

Customer retention

−20%

Acquisition cost

+30%

Customer satisfaction

+25%

Product quality

−20%

Complaint volume

Outcomes as reported by Epsilon delivery teams

Solution & technology

SolutionBehavior models and segmentation personalize shopping, while multilingual sentiment models turn feedback into product and service priorities.

RFM segmentation · Behavioral modeling · Multilingual NLP · Sentiment classification

Sentiment analysis case

Image intelligence

Confidential client · Visual search

ImageTwin visual search

ImageTwin similarity-match results. Representative interface with sample data — not the actual production platform, which is confidential.

ChallengeManual comparison across large image libraries took too long.

−90%

Manual image search time

Outcomes as reported by Epsilon delivery teams

Solution & technology

SolutionVisual embeddings retrieve similar images and identify potential duplicates for review.

CLIP / ViT · Vector search · FAISS / Annoy

Discuss your requirements

Facing a similar operational problem?

Book a 30-minute scoping call to identify where AI can create measurable value first.

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Outcomes are reported by Epsilon for the individual cases shown. Product screens and representative dashboards use sample data. Representative dashboards are sample interfaces with sample data — not the actual production platforms, which are confidential. Client letters are attached to the relevant organization.

PRODUCTS & SERVICES

Enterprise AI
built for operations.

Purpose-built products and delivery expertise, from data foundations to production deployment and adoption.

Construction

ConstructINS

Connect project controls, costs and site progress.

Voice & conversations

VoiceINS

Serve customers through multilingual voice agents.

Enterprise knowledge

RagINS

Find reliable answers across your documents.

Manufacturing

ManufactINS

Improve maintenance, quality and production planning.

Supply chain

ChainINS

Anticipate demand and monitor supplier risk.

Workflow intelligence

AgentINS

Build agents around your teams, tools and processes.

Financial risk

RiskINS

Score credit, fraud, market and liquidity risk continuously.

Services & Ready-to-Deploy Solutions

Explore delivery expertise and fast-deploy AI products.

Services & expertise

Build the foundations. Connect the workflows. Develop your people.

Data engineering & analytics

Build data pipelines, warehouses and decision dashboards.

Data engineering

Decision intelligence

Document & visual intelligence

Extract information from documents and understand video.

Document digitization

Video analytics

Automation & AI agents

Connect systems and automate repetitive business work.

Process automation

Custom agents

Predictive intelligence

Anticipate equipment failures and detect unusual activity.

Predictive maintenance

Fraud detection

Data & AI governance

Establish policies, traceability and controls for responsible use.

Explore governance

Learning & adoption

Develop practical AI skills for leaders and business teams.

Corporate training

Executive workshops

READY-TO-DEPLOY SOLUTIONS

OCR & document digitization

SmartVision Analytic

Smart E-Commerce App

DataFlow Migrateware

Platform Interfaces & Use Cases

Explore enterprise knowledge, voice and construction intelligence.

Inside the platforms.

Explore enterprise knowledge, voice and construction intelligence.

Construction project intelligence

See the risk.
Act while it still matters.

Connect schedules, costs, procurement and field progress in one project view. Trace emerging risks, compare recovery options and bring the decisions that matter to the right people.

Connected schedule, cost & field signals
Recovery options across time, cost & resources
Portfolio oversight & decision reporting

Explore ConstructINS

Actual ConstructINS interface · public demo with sample data

Open the platform

Built for the work that matters.

DOCUMENTED USE CASES

Contractors & developers

Connect project controls and site progress to identify delay, cost and procurement risks early.

Infrastructure & utilities

Track package dependencies, permits and materials to coordinate programme recovery.

Real-estate PMOs

Compare project health across the portfolio and trace exceptions to their causes.

Executive reporting

Turn project signals into decision briefs with forecast exposure and clear action owners.

Enterprise conversational intelligence

A natural conversation.
An enterprise-grade response.

Give customers and field teams a spoken interface to governed knowledge, with multilingual conversations, transcripts and contextual handover.

Language & dialect detection
Shared RAG knowledge layer
Transcripts & human escalation

Explore VoiceINS

Actual product demonstration interface · sample content, not client data

Built for the work that matters.

DOCUMENTED USE CASES

Contact centres

Resolve routine enquiries and hand complex calls over with context.

Field crews

Hands-free access to procedures, work orders and checklists.

Utilities & telecom

Explain outages, bills and approved service requests.

Healthcare intake

Administrative intake and routing, with clinical matters escalated to staff.

Accessible services

A spoken route to information when screens or forms create barriers.

Enterprise knowledge intelligence

Your knowledge.
Answers you can verify.

Turn policies, contracts and technical documents into a permission-aware answer service. Every response points back to its source.

Source and page citations
Permission-aware knowledge channels
Arabic & multilingual retrieval

Explore RagINS

Actual product demonstration interface · sample content, not client data

Built for the work that matters.

DOCUMENTED USE CASES

Policy & compliance

Current policy answers, with the evidence attached.

Contract review

Find obligations, renewal dates and commercial exposure.

Technical manuals

Cited procedures and specifications for engineering teams.

Support desks

One governed answer across FAQs, runbooks and resolved cases.

Government records

Search multilingual departmental archives within access boundaries.

Manufacturing intelligence

One intelligent mind
across the plant.

Connect MES, historian, SPC, inline-vision and maintenance into one live picture of the plant — then predict the next loss before the shift feels it, delivered as a ranked action with its cause and a named owner.

Plant command center & live OEE
Predictive loss & downtime prevention
Quality, shop-floor & inventory intelligence

Explore ManufactINS

Actual product demonstration interface · sample content, not client data

Supply chain intelligence

See the chain
before it breaks.

Bring planning, shipments, inventory and suppliers into one control tower — anticipate demand, surface supplier and delivery risk early, and act before it reaches the customer.

Control tower & live shipments
Inventory & supplier-risk intelligence
Demand & delivery prediction

Explore ChainINS

Actual product demonstration interface · sample content, not client data

Agentic AI

A digital workforce
for your operations.

Build a governed digital workforce around your teams, tools and processes — agents that run real workflows with human-in-the-loop approvals, from a visual builder and a marketplace of ready roles.

AI workforce & automated workflows
Human-in-the-loop approvals
Agent builder & marketplace

Explore AgentINS

Actual product demonstration interface · sample content, not client data

Financial risk intelligence

Score every risk,
continuously.

Score credit, fraud, market, liquidity and collections risk continuously — one command center that turns exposure into ranked, explainable actions.

Risk command center & exposure
Credit, fraud & collections
Scenarios, cash-flow & liquidity

Explore RiskINS

Actual product demonstration interface · sample content, not client data

Explore Epsilon AI Global

All products, solutions, industries and success stories on our main site.

EPSILON AI LEARNING · SHOWCASE

Inside their teams.
Building AI capability.

From executive briefings to applied labs and corporate programs. Real learning engagements with the organizations putting AI to work.

Corporate AI training

Elsewedy Cement

Practical AI for everyday business

Elsewedy Cement — classroom session from the shared corporate training portfolio.

Hands-on AI tools and prompt engineering for everyday workflows, delivered in Arabic and English.

15 training hours

3 days

15–20 staff

Group training

Elsewedy Electric

AI and data capability across business divisions

Elsewedy Electric — data analytics and AI training session.

AI and data analytics training across the Transmission & Distribution and Industrial divisions, with published group recognition.

AI & data analytics

Cross-functional teams

Applied AI labs

Egyptian Space Agency × NTI

Applied AI, built through practice

Egyptian Space Agency × NTI — applied AI capacity building.

Machine-learning workshops and applied labs support technical capacity building with EgSA and NTI.

Machine-learning workshops

Applied labs

More Learning Engagements

Explore 5 additional client engagements and success stories.

Executive AI briefing

MB Engineering Group

AI direction at leadership level

MB Engineering Group — executive AI briefing on ChainINS and predictive operations.

A full-day executive briefing connected AI opportunities, supply-chain intelligence and predictive operations with leadership priorities.

Leadership & five subsidiaries

Executive briefing

AI awareness session

National Bank of Egypt

Building enterprise AI awareness

National Bank of Egypt — enterprise AI awareness session.

An enterprise AI awareness engagement introduces the possibilities of applied AI to a banking audience.

Banking

Enterprise AI awareness

Business AI workshops

Aman

AI enablement for fintech teams

Aman — AI tools and intelligent forecasting enablement.

Hands-on enablement explores generative AI tools and intelligent forecasting in a fintech business context.

Generative AI

Intelligent forecasting

Corporate AI enablement

ORA Developers

From workshops to practical capability

ORA Developers — corporate AI enablement workshops.

Hands-on AI workshops develop practical skills, with participant certificates marking program completion.

Hands-on workshops

Participant certificates

Factory AI Blueprint session

Arab International Optronics

An AI blueprint for factory operations

Arab International Optronics — Factory AI Blueprint session.

A factory-focused session explores predictive maintenance, visual quality control and manufacturing intelligence.

Predictive maintenance

Visual quality control